Refund policy
LUXE LIVING FASHIONS - RETURN, EXCHANGE & STORE CREDIT POLICY
At Luxe Living Fashions, every piece is curated and handled with precision. Each item undergoes meticulous inspection, documentation, and quality control prior to shipment to ensure it meets the uncompromising standards of modern luxury.
We understand that on occasion a different size or fit may be preferred. In those limited circumstances, we are pleased to offer approved size exchanges or store credit, strictly in accordance with the policy outlined below.
GENERAL SALES TERMS
All purchases made through Luxe Living Fashions are final sale, except for the following limited and clearly defined circumstances:
• Approved size exchanges or store credit issued in accordance with this policy
• Approved order cancellations requested within 24 hours of purchase
• Item unavailability prior to fulfillment
• Verified fulfillment errors (e.g., incorrect item shipped)
• Verified damage or defect reported within the required timeframe
• Any remedy required by applicable law
Store credit, once issued, is final sale and non-refundable, and cannot be converted to cash, refunded to the original payment method, or exchanged for card reimbursement.
RETURN & EXCHANGE ELIGIBILITY
To preserve the integrity, hygiene, and exclusivity of Luxe Living Fashions garments, all return or exchange requests must meet all of the following conditions:
• Requests must be initiated within 7 days of delivery
• Approved returns must be postmarked within 7 days of approval or label issuance
• Items must be unworn, unwashed, free of scent, and in original packaging
• All original designer tags, accessories, and inclusions must be fully intact and attached
• Items showing signs of wear, washing, fragrance, alteration, damage, or tampering are ineligible and will be returned to the client
• The original packing slip or a note including the client’s full name and order number must be enclosed
Luxe Living Fashions reserves the right to decline any return that does not meet these standards or appears inconsistent with our inspection, documentation, or shipment records.
EXCHANGE PROCESS
- Contact our Customer Experience Team at info@LuxeLivingFashions.com within 7 days of delivery
- If approved, a return shipping label will be issued where applicable
- Upon receipt and inspection, an exchange or store credit will be processed within 7–14 business days
If the requested size or style is unavailable at the time of processing, store credit will be issued automatically. Clients may reorder immediately once credit has been applied.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
In the rare event an item arrives damaged, defective, or incorrect, clients must notify info@LuxeLivingFashions.com within 48 hours of delivery.
Required documentation includes clear photographs of:
• The item (including all tags)
• Exterior and interior packaging
• Shipping label
• Any visible issue or damage
Once verified, Luxe Living Fashions will offer a replacement if available. If a replacement is unavailable, store credit or a refund to the original payment method may be issued at our discretion.
Claims submitted outside this timeframe may be deemed ineligible.
DELIVERY ISSUES & LOST PACKAGES
Once an order has shipped, carrier transit times are outside our control. If tracking reflects “Delivered” but the package was not received, clients must notify us within 48 hours so a carrier trace can be initiated.
For high-value orders, Luxe Living Fashions may require additional documentation, including a signed affidavit and/or police report, to proceed with an investigation. If the carrier confirms a loss in transit, a replacement or store credit will be offered, or a refund if replacement is unavailable, at our discretion.
STORE CREDIT TERMS
• Issued via a unique Luxe Living Fashions digital code or gift card
• Redeemable exclusively at www.LuxeLivingFashions.com
• Shipping fees are non-refundable and excluded from credit values
• Store credit is final sale and cannot be exchanged for cash or card reimbursement
FINAL SALE & HYGIENE-SENSITIVE ITEMS
For hygiene, safety, and exclusivity reasons, the following items are non-returnable and final sale:
• Swimwear, lingerie, hosiery, and undergarments
• Jewelry, sunglasses, and accessories
• Clearance items
• Custom, made-to-order, pre-order, or altered items
These items are not eligible for return or exchange unless received damaged, defective, or incorrect, and must be reported within 48 hours of delivery with required documentation.
QUALITY ASSURANCE
Each Luxe Living Fashions item is thoroughly inspected, documented, and approved prior to shipment. If a return is received in a condition inconsistent with our records, Luxe Living Fashions reserves the right to deny credit and return the merchandise to the client.
ORDER CANCELLATION POLICY
Orders may be cancelled within 24 hours of purchase. After this period, production or fulfillment may have commenced and cancellation requests cannot be accommodated.
DESIGNER PRODUCTS & AUTHENTICATION NOTICE
Luxe Living Fashions partners with authorized third-party retailers and verified distributors to provide access to rare and sought-after designer pieces.
Due to the nature of these partnerships, some items may not include original authentication cards. Authenticity and quality remain fully guaranteed through our verified sourcing network. Clients are encouraged to contact info@LuxeLivingFashions.com with any product inquiries prior to purchase.
CHARGEBACKS & PAYMENT DISPUTES
If a chargeback or payment dispute is initiated, all associated returns or exchanges may be paused or declined while the dispute is under review, and resolution will proceed directly through the issuing bank or payment provider. Luxe Living Fashions reserves the right to restrict future purchases in cases of confirmed fraud or abuse.
ADDITIONAL INFORMATION
Luxe Living Fashions is not responsible for shipping delays caused by third-party carriers. For customer-initiated returns, responsibility remains with the sender until the package is received and processed by our facility. Clients are strongly encouraged to retain proof of shipment until completion.